Delivery as exchange product

• Информационные материалы

  Информационные материалы

  In addition to the simple delivery of spare parts, with many products, we also offer you the option of an exchange. This has the advantage that you not only receive the spare part quickly, but are able to return the defective device to us for a credit. You therefore receive our spare part at the lower exchange price.

  A credit will be awarded on condition that the repair code indicates that repurchasing is admissible, a replacement is obtained from the spare parts store, and that the returned product is repairable.

  The ordering mode and logistics service determine the delivery of spare parts:

  Ordering mode	Logistics service	Note
  Standard	Cost-optimized: Contracted shipping company	Delivery within the normal national delivery times through the contracted shipping company
  Plant stoppage	Time-optimized: Express, courier, collection	You choose the shortest possible delivery time for your own benefit: Delivery by means of collection or courier service Delivery by express service
  Emergency service	Special logistics: Courier	You can also order the spare parts from us outside normal working hours, as well as on weekends or national holidays round-the-clock. Your delivery will arrive by courier

  
  
  

  Return

  For returns, we require the following information:

  • Reason for return
  • If defective: detailed description of the fault
  • Machine number
  • Machine/system manufacturer
  • End customer

  We will then be able to provide you with additional information in the repair report/inspection report regarding the diagnosis/inspection as well as information about the completed repair.

  Особенности

  • Savings thanks to the option of returning defective parts
  • A spare part is available immediately in the event of failure
  • New liability for defects for the spare part
  • Long-term spare parts availability
  • Optimum system compatibility

  Дальнейшая информация

  More information is available on the Internet at:

  http://www.siemens.com/motioncontrol/spareparts

  For further information, please approach your contact at your local Siemens office.

  Contact information is available on the Internet at:

  http://www.siemens.com/automation/partner