On-site service

• Информационные материалы

  Информационные материалы

  On-site service

  For the SINUMERIK 828D BASIC and SINUMERIK 828D and the associated components¹⁾, you will receive a free on-site service contract for a period of 24 months from Siemens Industry Sector DF & PD.

  The control is automatically registered on dispatch from the factory and the 24-month contract period begins. When arrival at the final destination or second commissioning is registered online (identSNAPSHOT) within 24 months following dispatch, the on-site service contract period is extended to 36 months.

  On-site service includes:

  • Provision of servicing personnel
  • On-site diagnostics
  • Fault correction on site
  • Proof of fault correction

  The fault correction is carried out by repairing and/or replacing faulty components.

   

  ¹⁾ Not applicable to complete motor spindles.

  Особенности

  • You benefit because the contract period for on-site service is extended to 36 months when final acceptance by your customer (second commissioning) is registered.
  • You can contractually extend the period for on-site service by an additional 6, 12, 24 or 36 months.
  • This contract extension is effective from expiry of the 36-month on-site service and must be purchased before it expires.

  Дальнейшая информация

  Further information about the conditions and the scope of the on-site service contract can be found at:

  http://www.siemens.com/automation/oss

  For further information about online registration with identSNAPSHOT, visit:

  http://www.siemens.com/identsnapshot